Marketing, Sales & Customer Service Transformation
BIE supports you at each stage of your marketing, sales and customer services transformation journey.
BIE takes a tailored approach to supporting your marketing, sales and customer services transformation. Highly competitive market conditions and disruptive technologies are changing the face of traditional business models and revolutionising consumer expectations.
BIE supports clients with the best proven customer transformation talent in the market. We place the right leadership talent to create the roadmap required to navigate the challenging journey of change thereby driving efficiencies, reducing costs and improving your customer experience.
Our clients include internationally owned, FTSE100, FTSE250, AIM-listed, private equity backed businesses and early-stage growth companies with VC support.
We support companies in the following areas:
- Design operating model
- Business case development to increase financial performance
- CRM and sales technology software eg salesforce, and digital marketing
- People management and coaching
- Digital and customer transformation
- Delivery of new sales and service contact centres - design and delivery of the future customer and growth strategy
Transforming customer facing operations and achieving a double-digit sales growth at Biffa
Biffa reached out to BIE to find an interim Customer Shared Support Director to design and implement a programme of improvements across the Biffa customer service channels. This would ultimately influence the ways in which Biffa would interface with customers, improve base levels of customer service and provide a scalable service function which could absorb levels of high growth.
News and Case Studies
Transforming and stabilising global business systems for a multinational automotive company
Our client is a multinational automotive distribution, retail and...
Scholl Wellness: Supporting a business carve out and delivering results against the clock
Scholl is the category leader in footcare in France, Italy, Germany,...
The ultimate ERP transformation programme - Heathrow Airport
Heathrow Airport is the UK’s largest airport, handling 80...
Delivering a cloud-based ERP solution against the clock in a high-security environment for AWE
For more than 70 years, AWE has supported the UK...
Transforming customer facing operations and achieving a double-digit sales growth at Biffa
The Biffa commercial waste collection business is the largest and...
Delivering a £130m annual synergy target at GVC holdings
On 28 March 2018 GVC Holdings completed the acquisition of Ladbrokes...
Record breaking Oracle program
One of the world’s leading customer data specialists was...
Driving change with data. Part one: The working week
Ways of working are in a constant state of flux, and the upheaval of...
Transformation insider insights: A roundtable with John Ashworth
John Ashworth - a notable figure in finance transformation and shared...
How to build more resilient organisations. Part one: What is business resilience?
Business resilience is an organisation’s ability to adapt to and...
How to build more resilient organisations. Part two: How is resilience achieved?
Business resilience is an organisation’s ability to adapt to and...
How to build more resilient organisations. Part three: The role of leadership in building resilience
Business resilience is an organisation’s ability to adapt to and...
The changing world of HR transformation – an interview with Robbie Whitfield
The past few years have acted as a crucible for HR functions around...
Meet the operations team: Nicola Peters, Business Support Manager
Nicola Peters is a Business Support Manager for BIE’s transformation...
Insider insights: The challenges of business transformation
The benefits of business transformation are many, ranging from...
Alex Hyde moves to lead Transformation Search at BIE Executive
Alex Hyde, Director, is moving to BIE’s Transformation team to...
Meet the team: Alex Hyde, Director, Transformation Search Practice
Alex Hyde works within BIE’s Transformation practice. We caught up...
What is the right amount of time to spend with your manager?
In recent times, Michael has been looking at how companies can...
Meet the team: Luke Moriarty, Director, Business Transformation
Luke Moriarty works within BIE’s Transformation practice. We caught...
Business transformation and the rise of digital
Businesses are increasingly operating in a virtual world. They’re...
M&A: What actions can you take to maximise your chance of delivering the value case?
BIE spoke to Karen Thomas-Bland, a Global Board Level Advisor,...
Post pandemic business transformation – what has changed?
For leaders emerging from crises – whether having barely survived or...
Managing business transformation in a time of change
But how do you usher in transformation during a time of profound...
BIE increases its transformation offering with specialist Director appointments
We are delighted to be broadening our transformation offering with...
Using neuroscience to drive sustainable, profitable growth
We know that transformational growth is fundamental in taking...
Communicating change – how to bring your people with you
Change is constant. Mergers and acquisitions, growth set-backs,...
BIE's Business Transformation team grows with the appointment of Alex Smith
BIE are excited to announce the recent appointment of Alex Smith as a...
Meet the team
The BIE transformation team is comprised of gifted and insightful individuals, from a range of backgrounds, who harness a wealth of experience, skillsets and ideas.
