Data Protection
Complaint Process

If you are concerned about how we have handled your personal data, you can contact us directly:

• data@bie-executive.com

When submitting a complaint, please include:

• your name and contact details;
• a clear description of your concern; and
• any relevant background information that may help us investigate your complaint.

What to expect from us

When we receive your complaint, we will:

• acknowledge receipt of your complaint within 30 days of receipt;
• investigate your complaint without undue delay;
• keep you informed of progress where needed; and
• respond to you with the outcome of our investigation without undue delay.

We may contact you to request further information if required to assist with our investigation. We may also ask you to verify your identity.

Complaints made on behalf of someone else

If you are submitting a complaint on behalf of another individual, we may ask for evidence that you are authorised to act on their behalf before we proceed.

If you are not satisfied with our response

We aim to resolve all concerns directly. However, if you remain dissatisfied with how we have handled your complaint, you have the right to contact the Information Commissioner’s Office (ICO).

You can find further details on how to make a complaint to the ICO on their website:

• https://ico.org.uk/make-a-complaint/data-protection-complaints/