BIE was approached by a global provider of employee and customer engagement services with an undefined brief to support the organisation through a three year growth agenda.
BIE helped scope a programme of work with a number of workstreams with specific targets and deliverables in line with the three year growth plans. This resulted in defining and implementing a new Target Operating Model (TOM), performing a deep dive and optimising the existing product portfolio mix, addressing the pricing strategy options and ultimately defining a business case. The above body of work also required the designing and implementation of a balanced scorecard and KPIs.
Through the provision of four BIE consultants, the business identified that larger accounts were masking less profitable products and the resulting findings and analysis allowed the business to increase profitability by 30% by refocusing the portfolio mix. Through a finance transformation the back office processes were also streamlined, increasing efficiencies.