A German-based, family owned business contacted BIE to support them with performance challenges in their UK division. BIE worked with them to understand their declining revenue base and client attrition, which was driven by supply chain inefficiencies, product availability, and leadership and team capability gaps.
BIE Business Consulting worked with the business to design and deliver a 5 week diagnostic process to scope key deliverables and recommendations around people, process and technology.
These involved creating a robust new platform for growth and the appointment of key members of the UK leadership team, including a permanent MD and an interim HR function to support the delivery of a new organisation structure and cultural development.
Revenues and client retention have significantly increased with improvements in the supply chain and organisational efficiency.