Caroline joined BIE in February 2021 as Client Services Manager. She plays an important role in the day-to-day operations of the business, with a focus on handling contracts, ensuring compliance procedures are met and onboarding candidates.

Before joining BIE, Caroline worked in a number of businesses going through procedural or organisational change. From large accountancy system overhauls to GDPR projects, she has been pivotal in implementing processes to improve business performance.