One of the world’s leading customer data specialists was looking to roll-out an Oracle-based platform across 26 countries at speed, during a period of business growth and change.

Expert Guidance

To find a subject matter expert, the business reached out to BIE.

The company was in a potential state of crisis. A challenging first stage of the large-scale Oracle implementation had resulted in disruption and instability. Before connecting with BIE, senior management had been forced to pause the program.

They were therefore looking for a recruitment partner that could provide much needed guidance and key expertise.

The remit was to find an experienced and exceptional interim with the skill set needed to stabilise the business and help them to realise their ambitions.

BIE Associate, Stephen Williams was selected to lead the programme and brought with him a track record of achievement, with deep expertise on over 65 transformation, infrastructure and ERP/HCM/BI programs around the world.

Setting Targets

First, Stephen needed to address and resolve the issues the business had identified with its existing live Oracle Cloud solution from the previous program prior to further roll-out. Once this had been achieved, the focus was on delivering the Oracle Cloud solution across an ever-expanding business footprint of countries underpinned by a global template.

The target was to attain a standardisation model of 80%, with 20% variation, allowing for statutory implications particular to a region or country, across 26 countries with a view for further expansion to 35.

The Challenges

Given the challenging start to the project, it was important that all stakeholders were taken through a change management program, were reassured and aligned – and actively supported the roll-out.

There was a technical gap within the process that hadn’t been recognised historically and this needed to be brought to the attention of the C-Level Executives and resolved.

Then there were the complexities of working across a range of regions, cultures and labour regulations, and reaching an agreement on a standard way of working. As well as ensuring business as usual activity continued while employees were taken out of the business to assist with program delivery.

Record Breaking Results

“It’s a long-term process to get new ways of working embedded, but when I left the business was in a really good place. There was a fundamental shift in mindset from an old way of working to a new.”


Standardisation model was achieved


Deployed in all target 26 countries in just 18 months

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